Refund policy
Returns
We want you to love your purchase! If something isn't quite right, here is how our returns work;
Full Priced Items
10 days- from delivery to return for exchange, store credit, or full refund.
- Items must be unworn, unwashed and in original condition with all tags attached
- Please be careful when trying on to avoid transferring makeup, perfume or deodorant.
Sale items
- Please check Special Categories
- 10 days to exchange or store credit only
Special Categories
- All sales are final
- Outlet items all sales are final
- Pre- orders and custom orders; All sales are final
Shipping costs
If your return means your original order wouldn't have qualified for free shipping, we'll deduct shipping costs from your refund.
- Domestic $10
- International $35
Faulty items
Something wrong with your order? Email us at pilgrimatelier7@gmail.com, and we'll make it right!
How to return
Shipping costs back to Pilgrim Atelier are the customer's responsibility.
Send Items to;
Pilgrim Atelier
20 Hay's Rise
R.D.1 Lyttelton
8971
Canterbury
Please use tracked shipping (we are not responsible for items lost in transit)
Refunds/credits are processed once we receive your return.
Questions? We are here to help
pilgrimatelier7@gmail.com